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How to Fix the iOS Device Detection Problem

If Syncios fails to recognize your iPhone when you connect your phone,it may be due to one of the following reasons:

Please follow the steps below to fix the iOS detection issue on Syncios.

 

Occasion 1: The current iOS is earlier than iOS 5.0

Syncios currently only support iOS 5-10 devices. Please check the detailed supported devices below:

iOS Devices - iOS 5, iOS 6, iOS 7, iOS 8, iOS 9 & iOS 10
iPhone iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus
iPad iPad, iPad 2, The New iPad, iPad mini, iPad with Retina display, iPad mini with Retina display, iPad Air, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro
iPod iPod touch (the 1-6 generation)

Note: Syncios currently adds media management support to iPod Classic, which allows you to import/export media files betweem iPod Classic and PC.


Occasion 2: Syncios Manager failed to download files.

Generally, Syncios Manager works perfectly without using iTunes since version 6.0.2. And Syncios would detect your iOS device automatically when your iPhone/iPad/iPod is connected to the computer. However, if your iOS device is not detected normally by Syncios Manager, what should you do? Of course, firstly please make sure you are running our latest version of Syncios Manager, but if it still failed? Don't worry, please check all the occations below, and follow the steps to solve your problem.

Before started, you should be noted that Syncios Manager still needs some iTunes related service even if you don't need to install iTunes on your computer, Syncios Manager would detect if your computer has installed these files, if not, Syncios would download these needed files and service for you automatically when you connected an iOS device and launch Syncios.

So if it's your first time using Syncios and you haven't installed iTunes on your computer, Syncios would download these needed files for you automatically. If you encountered the "download failed" error as the screenshot shows below, please do the following steps.

syncios download file

Step One: If Syncios failed to download the needed file to your computer due to some network issues, please close the downloading window and Syncios, then launch Syncios Manager and try again.

syncios download file failed

Step Two: If it still fails to download the files, in this case, you have to download and install the newest iTunes on your computer. Please kindly note that if you turly don't want to use iTunes, you can simply uninstall it after the detection problems fixed, and next time Syncios would work properly on your computer.


Occasion 3: Prompt you to check whether iTunes related services are turned on or not

Step One: Press Windows + R key and enter "services.msc" to the search box.

Step Two: Double Click to start "Apple Mobile Device" and "Bonjour Service"

Syncios iPod Transfer

Step Three: Set Startup type as Automatic and Click Start

Syncios iPod Transfer

Step Four: Reconnect your iOS device to computer and try again.


Occasion 4: Verify that Apple Mobile Device USB Driver is installed properly.

If you still failed to detect your iOS device, please navigate to this tutorial to verify that Apple Mobile Device USB Driver is installed.


Occasion 5: Find My iPhone is enabled when the device is connected to the computer.

In your iPhone, please tap Settings > iCloud > Find My iPhone, then turn off the Find My iPhone option.


Occasion 6: The device’s screen is locked and the device has not yet been authorized.

Keep your device unlocked and connet it to Syncios again, click "Trust This Computer" when you plug it to computer.

Trust This Computer


Occasion 7: The device is in DFU or Restore mode.

If the phone is in DFU or Recovery mode, hold down the Home button and Power button until the device boots up again, then release the buttons(you will see an Apple logo).


Occasion 8: iTunes installed, but still failed to detect.

If you installed iTunes on your computer before, and updated to the latest version, but Syncios still failed to detect your iOS device? No worry, the bugs caused by updating iTunes on your computer are to blame for the detection problem. If in this case, please simply uninstall the iTunes and its related services from your computer, then do a totally new installation of iTunes, which would fix the issue perfectly. The iTunes and related services needed to be uninstalled are below:

uninstall itunes related service


Occasion 9: Syncios fails to detect my device on Mac.

The following reasons may lead to this case:

  • There's something wrong with the USB cable or USB port.
  • Do not authorize this computer for your device.
  • The latest version of the product is not installed
  • Third-party security software.

To fix the problem, please follow the tips as below:

  • Check your USB connection - in particular, check the socket for dust and residue, disconnect and reconnect the USB cable, try an alternative USB port or cable.
  • Please tab the Trust button on your iOS device to authorize this computer when you connect it to your Mac.
  • Restart your Mac.
  • Choose Check for update option to download the newest version on your Mac.
  • If you have any security software installed, this could be causing a problem between iTunes and your Mac. Follow this Apple Support document to resolve the problem: Resolve issues between iTunes and Security Software.

Device still can't be detected successfully after trying the solutions listed above? Please contact us at support@syncios.com for help.


More Information:

1. How to fix the "Entry Point Not Found" Error?

2. How to fix the Android detection problem?