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Syncios Manager how-tos, FAQs and Troubleshooting

1What to do if Syncios can not recognize my device?

First, please check whether your device is supported by Syncios Manager from here.

To solve this problem, you can follow the steps below:

(1) For iOS users, please follow this tutorial.

(2) For Android users, please follow this tutorial.

   

2 Do I need to install iTunes or what version is required?

Latest update: you don't need to install iTunes if you have Syncios Manager 6.0.0 and later version.

Yes, you need to install iTunes for running this Syncios software correctly. But you do not have to run iTunes. Check the following required versions:

   

3What kind of device does Syncios support?

Syncios Software supports all iPod Touch, iPad, iPhone and Android models including: iPod touch; iPhone; iPhone 3G/ 3GS;iPhone SE, iPhone 6s/6s plus ,iPhone 5S, iPhone 5C; iPhone 6; iPhone 6 plus; iPhone 7; iPhone 7 Plus; iPad; iPad 2; the new iPad; iPad Mini; iPad 4, iPad Air, iPad Pro and all Andorid phones/tablets. Check more supported devices >>

   

4Does Syncios support Android device?

Yes, Syncios supports both Android and iOS devices since Syncios 5.0 version. You can download and install the latest version to have a try.

   

5Is Syncios completely free?

Syncios have both Free and Ultimate Version, you can go here to learn differences.

   

6What is the difference between Pro and Ultimate version?

Syncios has added a new Ultimate version since 6.0.0 version which totally replaced Syncios Pro as the paid version of Syncios Manager. The new Ultimate version adds Data Transfer feature which enables users to directly transfer data from phone to phone and restore iTunes/iCloud backup to devices. If you want to enjoy more transfer feature, you can click "Upgrade" button on program to get the Ultimate version. (extra payment is needed here)

   

7Does Syncios support jailbroken iOS devices?

Yes. Syncios supports jailbroken iOS devices.

   

8Do I need to install iBooks to transfer PDF or ePub?

Yes, you need to install iBooks to transfer PDF or ePub.

   

9Do you provide free technical support?

Yes, we provide free technical support for our customers. For customer service, general inquiry, and any questions or comments, please feel free to contact us at support@syncios.com.

   

10What to do if Syncios says to "turn off iCloud"?

Syncios Software supports all iPod, iPad and iPhone models. Please simply go to your device, click Settings > iCloud, and make sure all items are off.

   

11What to do if Syncios is not available in my language?

To better serve the customers all over the world, we are planning to localize Syncios into more minor languages. If you are native and love the iOS device manager, you can help us translate Syncios to your mother tongue or any other target language that you are specialized in. Learn more >

   

12What to do if Syncios crashes while clicking Ebook tag?

Please kindly fllow the fllowing steps:

  1. 1. Remove (backup and delete) the Ebooks (all of them) from the device via iTunes.
  2. 2. Reconnect with Syncios and will be able to check the Ebooks (there were none).
  3. 3. Reload the device with Ebooks via iTunes once more.
  4. 4. Reconnect via Syncios and now you are able to view and manage Ebooks as needed.
  5. 5. Send the log file to our support team via menu > feedback. We will help your fix this issue as soon as possible.

   

13What to do if Syncios fails to display Bookmarks?

Please kindly fllow the fllowing steps:

 close safari bookmarks on icloud

  1. 1. Go to your iDevice, click Settings.
  2. 2. Select iCloud.
  3. 3. Close Safari option .
  4. Tips: After completed managing bookmarks on Syncios, you can re-open Safari on iCloud if you want.

   

14What to do if Syncios fails to display Notes?

Please kindly fllow the fllowing steps:

 Close notes on iCloud

  1. 1. Go to your iDevice, click Setting.
  2. 2. Select iCloud.
  3. 3. Close Notes option .
  4. Tips: After completed managing notes on Syncios, you can re-open Notes on iCloud if you want.

   

15What to do if Syncios fails to export Video(s)/Photo(s) to PC or just exported thumbnails?

iCloud can backup videos and pictures (on camera roll) on your iPhone/iPad/iPod Touch automatically. Also, some backed up video(s) and photo(s) would be deleted on your iDevice automatically as default in order to free up space, however, those deleted video(s) or photo(s) would still be showed on your device and could not be exported directly by Syncios. Thus, sometimes you will find the photos you exported to computer via Syncios are just thumbnails.
To solve this problem, Please kindly fllow the fllowing steps:

  1. 1. Go to your iDevice, click Setting > Photos & Camera.
  2. 2. Trick Download and Keep Originals.
  3. 3. Close iCloud Photo Library option .

 Close  iCloud photo library

Note: If you are in Optimize iPhone Storage circumstance, once close iCloud Photo Library option, a pop-out dialog would note that Those items (synced from iCloud) will be deleted from iCloud Photo Library on your device. Simply Click "Delete" and you will only see original items on your device, which are all transferable by Syncios.

 delete items synced from icloud

Tips: After completed managing files on Syncios, you can re-open iCloud if you want.


   

16What to do if Syncios fails to delete photo(s)?

iCloud Photo Library is designed to keep all of a user's photos synced on all of their devices at all times. Thus, photo(s) would be downloaded from your iCloud automatically after being deleted on iPhone/iPad/iPod Touch , which makes you think Syncios fails to delete photo(s) on your iDevice.

Given this situiation, please navigate to your device, click on Setting > iCloud > Photos , then turn off iCloud Photo Library for a while.

 Close  iCloud photo library
   

17Why Syncios can not backup iOS apps?

Since effected by iTunes bugs regarding to Apps backup and restoring on iOS 9 and above version, Syncios currently is unable to backup, restore, transfer Apps on iOS 9-10 devices. Once those bugs was fixed, Syncios would run well as it always dose.

   

18What to do if Syncios failed to load Media database?

If you connect a brand new iOS device to Syncios, it might failed to load the media database at the first time. Here is what to do:

Step 1. Connect your iOS device to PC/Mac and launch iTunes. Click Get Started

sync iphone to itunes

Step 2. Select "Set up as new iPhone" or "Restore from this backup". Then tag on Continue

setup iphone

That's it! Now launch Syncios program, which should enable you to manage media database freely, transfer or backup music/video as you like.

   

19Why I can not delete the transferred photos by my iOS device?

You may have found the little trash button just missing when you try to delete the photos you imported to your device via Syncios. That is because Apple has limilation on the files which are imported by third-party software such Syncios Manager. However, you can still use Syncios program to delete the files you synced to iOS device.