One management tool for all smartphones to transfer files between PC & iOS/Android devices.
Generally speaking, Syncios detects your iOS device automatically when your device is connected to the computer. But if your device is not detected normally, the following reasons may lead to this case:
Check your USB connection - in particular, check the socket for dust and residue, disconnect and reconnect the USB cable, try an alternative USB port or cable.
Please tab the Trust button on your iOS device to authorize this computer when you connect it to your Mac.
Step 1 Choose Check for update option to download the newest Mac OS version on your PC.
Step 2 Make sure your iTunes is up-to-date. You can go here to download the latest version.
Step 3 Make sure your are running our latest Syncios program on your Mac, or you are able to download the latest version from here.
If you have any security software installed, this could be causing a problem between iTunes and your Mac. Follow this Apple Support document to resolve the problem: Resolve issues between iTunes and Security Software.