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Have you ever encountered an error when you restore your iPhone/iPad/iPod which says, "iPhone can't be restored. An unknown error occured (4013)"? If you unfortunately meet this unknown error, follow 7 ways below to have a fix.
About iTunes Error 4013/4014
iTunes error 4013/4014 (or iPhone error 4013/4014) is a hardware related error which are mostly seen due to faulty cable or faulty port. To put it simply, the error is actually due to problems in connectivity between you PC / Mac and iDevice. Though there are other iTunes error like iTunes error 9, iTunes error 17, iTunes error 3014 but the solution is almost similar to these error. iTunes error 4013/4014 can be caused by following reasons:
One of the first things you can try is to change the USB port where the cable connects. You’d be surprised at how randomly this fixes all hiccups when trying to upgrade/update the firmware. The USB cable could be faulty, if you happen to use a cable that did not come with your device. Make sure that the USB cable is certified and authentic - best if it was from Apple. Here are the steps to ensure the USB cable connection is okay.
Step 1 : Ensure the original USB cable is used. You could also try a standard Apple USB cable.
Step 2 : Check the cable connection from the iPhone to the computer or vice versa. Ensure there are no loose connections and all cables are properly plugged in.
Step 3 : Unplug the cable that connects to your iPhone from the USB port on your computer, and then reconnect it. Do the same from your iOS device.
Step 4 : Ensure the USB cable is directly connected to the port on the phone. If necessary, try to remove any third-party battery packs or cases.
If Wi-Fi is not working properly or it's poor, the update process may get disconnected and therefore you will get the error message. Hence, make sure that you have proper Wi-Fi connection.
When you reset your device’s network settings, you will be able to start the connectivity of iPhone with Wi-Fi all over again. And this can resolve iTunes error 4013 since poor connection may disconnect the process giving you that annoying error message. Therefore, following is the process of solving the issue.
Step 1 : Unlock your iPhone and from the menu, click on "Settings" and then go to "General".
Step 2 : Next, hit "Reset" and "Reset Network Settings" afterwards.
Step 3 : Enter passcode and again tap "Reset Network Settings".
The next thing you can do to check Wi-Fi network is to restart Wi-Fi router. You just require unplugging the power source and waiting for a minute. Connect it again then and try updating to new iOS again. See the problem is fixed or try another solution.
It is always advisable to all the users that the iTunes must be of latest version that helps avoiding these kinds of glitches. Hence, make sure that you’ve the recent version and if you don’t have it, install now and come out of the trouble. To install, follow the instructions below.
Step 1 : Open iTunes.
Step 2 : From the menu bar at the top of the iTunes window, choose Help > Check for Updates.
Step 3 : Follow the prompts to install the latest version.
Step 4 : Or you can directly download the latest version from here.
Step 1 : Open the App Store on your Mac.
Step 2 : Click Updates at the top of the window.
Step 3 : If any macOS or iTunes updates are available, click Install.
iTunes error related to software issue like software crash can be resolved by this method. Press and hold the Sleep/wake button and the Home/Volume button at the same time. Keep holding the buttons at least 10 seconds and release the buttons when the Apple logo appears. After that, try to charge your iPhone again.
Resetting your iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
Resetting your iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
Resetting your iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
Restoring iPhone, iPad using recovery mode can fix most iTunes errors, iTunes unconnected, etc. Firstly, put your iPhone into recovery mode.
Step 1 : Make sure that you're using the latest version of iTunes.
Step 2 : If iTunes is already open, close it. Connect your device to your computer and open iTunes.
Step 3 : While your device is connected, force restart it with these steps:
On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
Step 1 : Connect to iTunes in recovery mode, start recovery.
Step 2 : When you see the "Spinning wheel" on iPhone's screen - EJECT THE CABLE IMMEDIATELY.
Step 3 : Wait for 10 seconds.
Step 4 : Reinsert the cable - the restoration process will begin.
If you can access another computer/laptop, another good practice is to try a different computer where you can plug in your iOS device. Make sure it has iTunes and try Solution 3. If this works, it means that your computer has an issue that needs to be addressed.
This could include hardware or software problems or worst case scenario, a binary code in your registry has been altered. If the latter is true, then you would perhaps need to perform a complete computer recovery.
iTunes could be kind of irritating while doing iPhone/iPad/iPod data transfer and backing up/ restoring data. Fortunately, there is an third-party tool, like Syncios Mobile Manager , which hepls you transfer music, videos, photos, contacts, messages, apps, etc between iPhone/iPad/iPod and computer easily. With this utility mobile assistant, you are able to backup & restore everything on your iPhone with only one click, manage iTunes library, playlist, make ringtone, download Youtube video to iOS devices freely.