Home > How to Fix the Android Device Detection Problem

How to Fix the Android Device Detection Problem

Generally speaking, Syncios detects your Android device automatically when your device is connected to the computer. But if your device is not detected normally, what should you do?

First of all, please make sure your are running our latest Syncios Manager.


Occasion 1: Haven't enabled USB debugging mode on your phone yet

Find Suitable Tips for Your Phone:

+ How to Enable USB Debugging Mode on Samsung?

Samsung Galaxy S9/S9+ | S8/S8+ | S7 | S6/S5/S4/S3

Samsung Galaxy Note 9 | Note 8 | Note 7/5/4/3

Samsung Galaxy A3/A5/A6/A7/A8/A9

Samsung Galaxy J2/J3/J4/J5/J7

+How to Enable USB Debugging Mode on Huawei?

Huawei Mate 20/10 | 9/8/7

Huawei P20(Pro) | P10(Plus) | P9/8/7/6

Huawei Nexus 6P | Huawei Nova 2S

Huawei Honor 10 | 9 | 8/7/6/5

+How to Enable USB Debugging Mode on Xiaomi/Redmi?

Xiaomi Mi 8/6/5s/5/4/3

Xiaomi Mi A1 | A2/A2 Lite

Xiaomi Mi MIX 2/MIX 2S/Max 2 | Mi Max/MIX

Xiaomi Redmi 6/5/4/3/2

Xiaomi Redmi Note 6/5/4/3

Xiaomi Pocophone F1

+How to Enable USB Debugging Mode on Alcatel/ASUS ZenFone?

Alcatel phones

ASUS ZenFone phones

+How to Enable USB Debugging Mode on Google/Gionee/HTC/Lenovo/LG?

Google Pixel 3(XL)/2(XL) | Pixel(XL)

Gionee phones

HTC 10 | One/Desire | U Ultra/Play/11/12

Lenovo K8/K6/K5/K4/K3 | Z5/ZUK Z2/Z1

LG V30/V20/V10 | G6/G5/G4/G3

+How to Enable USB Debugging Mode on Motorola/OnePlus/OPPO/Vivo?

Moto G | M/Z/X/E

OnePlus 6 | 5/5T| 3/3T | OnePlus 1/2/X

OPPO F1/F1s/F3/F5/F7

OPPO A33/37/53/57/59/77

Vivo phones

+How to Enable USB Debugging Mode on Sony Xperia/ZTE/Nubia?

Sony Xperia

Nubia phones

ZTE phones

+How to Enable USB Debugging on Android 4.2 - 6.0?

Enable USB Debugging on Android 4.2 - 6.0

Step 1 Unlock your Android phone and go to Settings.

Step 2 Under Settings, scroll down and open About Phone.

Step 3 Find Build Number and tap Several times until you see a notification that says “Developer mode has been enabled“.

Now you have successfully enabled developer option on your Android smartphone.

enable developer options

Step 4 Go back to Settings, Scroll down and tap on Developer option.

Step 5 Under developer option, tap on USB debugging, select USB Debugging to enable it.

Now you have successfully enabled developer option on your Android smartphone.

Note: If you are in Android 4.1 or earlier version, please go here to learn more.

Can not enable USB Debugging Option (Greyed Out)? See FAQ >>

enable usb debugging

Note: If you are an LG user, then please make sure you have enabled "USB tethering" option on your LG device. Otherwise, please follow the steps below:

Step 1 Go to Settings > Networks, find tethering & networks under "Connectivity".

Step 2 Click "tethering & networks", enable the "USB tethering" option.

enable usb tethering


Occasion 2: Haven't install Mobile ADB driver yet

When you connect your Android device to windows computer, it will automatically download Mobile ADB driver on your computer. You can see "Installing driver..." message. If it shows "Installation failed", then you can go to here to download a certain one for your smartphone.

Before the re-installation, please right click My Computer > Manage > Device Manager > Portable Devices to remove the old driver.

Then you can connect your device to computer, it will automatically download the latest drivers, or you can download from :
Android Driver Download Center

uninstall Mobile ADB driver


Occasion 3: Authorization on your device is required

If your device firmware is 4.2 or later, please check your phone screen and authorize this computer. If you do not find authorization prompt on your device, please re-plug the device to have a try.

authorize on device


Occasion 4: Poor USB contact or your phone is under "Charge only" mode

Please try following methods:

Step 1 Ban USB debugging mode and reopen USB debugging in Settings;

Step 2 Reinsert your USB cable or use another USB cable to connect the device again ;

If still failes to detect, please check wether your phone is in "Charge only" mode.

Step 3 Use another connection mode( MTP, PTP);

Simply tap and drag down the Status bar, tap Connected as a media device or Connected as a camera. In the USB computer connection setting, switch the followings USB connection mode. Media device (MTP), Camera (PTP).

For Android 8.0 users, you need to choose Transfer files.

Note: For LG devices, they can be connected under Camera (PTP) / Send images (PTP) mode ONLY.

change USB connection mode


Occasion 5: Failed to install Syncios Apk on your phone

For Android device users, in order to successfully transfer or backup data from Android, you must have the Syncios.apk installed on your device. Otherwise, Syncios program would not recognize or detect your device correctly.

Step 1 On your device, navigate to Setting > Security.

Step 2 Scroll down and check Unknown sources to allow installation of apps from Syncios.

Step 3 Connect your device with PC and launch Syncios program, the Syncios.apk will be installed automatically.

Note: If Syncios failed to install the apk file on your device, please download and install it on your device manually.

install syncios apk


Occasion 6: Syncios app didn't launch automatically while connected to Syncios program.

If Syncios app was installed on your device, but it didn't launch automatically while connected your Android device to Syncios program and leads to the detection problem. Sometimes, since the app was out of date which doesn't match the Syncios program on computer. To fix the issue, you need to re-install the app on your device. Simply unintall the app from your device, then connect your device to computer, launch Syncios program, and it will install the latest version of Syncios app on your Android device. If not, you can also follow occasion 5 to install the app manually.


Occasion 7: Syncios can not recognize my Android 2.x device.

The latest Syncios mobile app no longer supports Android 2.x devices.


More Information:

1. How to fix the "Entry Point Not Found" Error?

2. How to fix the iOS detection problem?

3. What to do if Syncios failed to recoginze my SD card?